About this role
Rapid Response Support Specialist at Ubiquiti. Location: Chicago, Illinois, United States. Role: triaging calls, gathering information, escalating cases Requirements: Provide technical triage for incoming support, assess severity, gather diagnostic evidence, resolve simple issues, escalate complex cases; 1+ years technical support experience and networking knowledge required. Category: Customer Service Seniority: Entry Level Certifications: network+, ccna, ubiquiti Commitment: Full Time Workplace: Hybrid Languages: English