About this role
Tech Support Specialist II at Modern Family Law. Location: Colorado, Colorado, United States. Role: respond tickets, troubleshoot macOS, escalate issues Requirements: Associate’s degree or equivalent experience; 2–4 years remote IT support; Mac-centric environment; Apple hardware and macOS; Jamf; MFA/Azure AD; networking basics; security practices; ticketing systems; MS 365; legal applications. Category: Information Technology Seniority: Mid Level Tools: macOS, Jamf, Azure AD, VPN, MFA, Microsoft 365, NetDocuments, Westlaw, DocuSign, Salesforce, Slack, Zoom, Jamf Pro, Office 365 Certifications: acsp, ads, jamf 100/200/300, comptia a+, comptia network+, itil foundation Commitment: Full Time Workplace: Remote Languages: English