About this role
Workforce Specialist at WNS Global Services. Location: Quezon City, Metro Manila, Philippines. Role: monitoring volumes, reallocating agents, providing reports Requirements: Monitor live volumes, reallocate agents, meet SLA/AHT/occupancy targets, produce intraday reports; requires strong analytical skills, quick decision-making, proficiency in Talkdesk and Salesforce, and excellent communication. Category: Business Operations Seniority: Entry Level Tools: Talkdesk, Salesforce Commitment: Full Time Workplace: Onsite Languages: English