About this role
Technical Support Specialist – Case Management at The GEO Group. Location: Aurora, Illinois, United States. Role: handling calls, processing alerts, troubleshooting equipment Requirements: High school diploma/GED; proficient computer skills including Microsoft Word and Excel; ability to pass pre-employment tests (typing ≥35 WPM); strong interpersonal, written and oral communication; confidentiality; troubleshooting and multitasking skills; Correctional Specialist I certification after training; bilingual English/Spanish a plus. Category: Customer Service Seniority: Entry Level Tools: Microsoft Word, Microsoft Excel, GPS, EM, iPad, breathalyzer Certifications: correctional specialist i Commitment: Full Time Workplace: Onsite Languages: English