About this role
Customer Service Specialist - 2nd Level (m/w/d) - München at Parkster GmbH. Location: Munich, Bavaria, Germany. Role: handling escalations, optimizing processes, supporting agents Requirements: Experienced customer service professional (2nd-level ideal) to handle escalations, support 1st-level agents, optimize processes, collaborate cross-functionally, and use MS Office and ticket/CRM systems. Fluent German and good English required. Category: Customer Service Seniority: Mid Level Tools: Microsoft Office, CRM Commitment: Full Time Workplace: Hybrid Languages: German, English