About this role
Intake QA Specialist (LATAM) at Ovation Law Firm. Location: South America. Role: monitoring calls, scoring interactions, providing feedback Requirements: Bilingual English/Spanish (C1), 1+ year QA or call monitoring experience, strong analytical and communication skills, ability to evaluate compliance and provide structured feedback, proficiency with Microsoft Office/Slack/Google Workspace. Category: Customer Service Seniority: Entry Level Tools: Microsoft Office, Slack, Google Workspace, Salesforce, Five9 Commitment: Full Time Workplace: Remote Languages: English, Spanish