About this role
(Senior) Technical Specialist (all genders) at init AG. Location: Cologne, North Rhine-Westphalia, Germany. Role: supporting users, analyzing tickets, creating articles Requirements: Experience in 1st/2nd level IT support, ITIL knowledge, agile mindset; degree in IT/IS or related, plus 5+ years relevant experience; strong analytical and communication skills. Category: Information Technology Seniority: Senior Level Tools: Jira, Confluence, Miro, AI chatbots Certifications: itil Commitment: Full Time, Part Time Workplace: Hybrid Languages: German, English