About this role
Telecommunication Specialist at Bmc. Location: Boston, Massachusetts, United States. Role: designing systems, troubleshooting systems, supporting users Requirements: 5+ years telecom/IT experience or BS in Computer Science; RingCentral experience required; Cisco and Avaya familiarity preferred; ability to design, administer, and troubleshoot VoIP, SIP, PRI, and related voice systems; knowledge of Wireshark, SolarWinds, TraceSBC, and call-recording/IVR platforms. Category: Information Technology Seniority: Senior Level Tools: RingCentral, RingClone, NICE CXone, Microsoft Teams, WebRTC, Wireshark, SolarWinds, TraceSBC, SPOK, Eleveo, ServiceNow, Cisco Call Manager, Unity Connection, Avaya Communications Manager, VeraSmart, Virtual Observer, Yealink, Poly Certifications: ccna, ccvp, avaya support or implementation Commitment: Full Time Workplace: Onsite Languages: English