About this role
Customer Account Specialist at FirstEnergy Service Company. Location: Youngstown or Sandusky. Role: Manage inquiries, Coordinate teams, Billing support Requirements: Associate degree preferred or 4+ years of related customer relationship experience; strong customer service, communication, problem-solving, and multitasking abilities; proficient in CX1, SAP/CRM, CREWS, PowerOn Remote, GIS, MS Word/Excel. Category: Customer Service Seniority: Mid Level Tools: CX1, SAP/CRM, CREWS, PowerOn Remote, GIS, Microsoft Word, Microsoft Excel Commitment: Full Time Workplace: Onsite Languages: English