About this role
Customer Escalation Specialist - Networking at Hewlett Packard Enterprise. Location: Spring, Texas, United States. Role: provide escalation, case management, customer support Requirements: Entry-level customer service specialist; supports federal gov customers; 24x7 coverage; non-technical post-sales support; uses CRM and service consoles; strong communication and documentation. Category: Customer Service Seniority: Entry Level Tools: CRM, Service Console, Ticketing System Commitment: Full Time Workplace: Hybrid Languages: English