About this role
Journeyman Computer Support Specialist (Tier II) at Resolution Think. Location: Washington, District of Columbia, United States. Role: supporting endpoints, troubleshooting issues, administering identities Requirements: US citizenship or permanent resident, ability to pass FBI background check, experience with endpoint management (Ivanti, KACE, JAMF, Microsoft Intune), log analysis, incident response, and user support; bachelor's preferred. Category: Information Technology Seniority: Mid Level Tools: Ivanti EPM, KACE, Sentinel, VSOC, JAMF, Microsoft Intune, Microsoft Entra ID, Active Directory, BitRaser, Nessus, Windows Event Viewer, macOS Console, FileVault Certifications: comptia security+, microsoft endpoint administrator associate, apple it professional (acip), aws cloud practitioner, itil foundation, certified sysops administrator associate Commitment: Full Time Workplace: Onsite Languages: English