About this role
Service Desk Specialist 1 at Choice Hotels International. Location: Scottsdale, Arizona, United States. Role: answering calls, troubleshooting issues, fulfilling requests Requirements: Provide frontline IT support including password resets, account access, hardware and application troubleshooting, VPN support, Active Directory/LDAP tasks; strong customer service and communication skills; proficiency with Microsoft Office and AI tools. Category: Information Technology Seniority: Entry Level Tools: Active Directory, LDAP, VPN, Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Artificial Intelligence (AI) tools Commitment: Full Time Workplace: Onsite Languages: English