About this role
Help Desk Specialist at Hcso. Location: Tampa or Hillsborough County or Citrus County or Hardee County or Hernando County or Lake County or Manatee County or Pasco County or Pinellas County or Polk County or Sarasota County or Sumter County. Role: providing support, troubleshooting issues, documenting tickets Requirements: Provide first-line technical support via phone, email, walk-ins and remote sessions; troubleshoot hardware/software issues; document tickets; maintain technical knowledge. High school diploma/GED and recent technical support experience required. Category: Information Technology Seniority: Entry Level Certifications: comptia a+, comptia network+, comptia security+ Commitment: Full Time Workplace: Onsite Languages: English