About this role
Customer Support Specialist at Argus Medical Management, LLC. Location: Palm Coast, Florida, United States. Role: troubleshooting devices, documenting interactions, onboarding users Requirements: Bilingual English/Spanish customer support with technical troubleshooting for SaaS and connected medical devices, call center/ticketing experience, strong documentation and communication, willing to work rotating ET shifts, weekends, and federal holidays. Category: Customer Service Seniority: Mid Level Tools: AI/ML, SaaS, ticketing system Commitment: Full Time Workplace: Remote Languages: English, Spanish