About this role
Intermediate Specialist, Service Management at Porter Airlines Inc.. Location: Toronto, Ontario, Canada. Role: Manage incidents, Coordinate changes, Improve CSI Requirements: Bachelor's degree in Information Technology or related field; 3-5 years ITSM/IT operations; ITIL SVS alignment; strong analytics and documentation; ITSM tools exp; ITIL Foundation recommended; SLAs/OLAs knowledge; Agile/DevOps familiarity. Category: Information Technology Seniority: Mid Level Tools: Zendesk, Jira, PagerDuty, Dynatrace, Splunk Certifications: itil foundation Commitment: Full Time Workplace: Onsite Languages: English