About this role
Middle Technical Support Specialist at GR8_TECH. Location: Europe. Role: handling incidents, troubleshooting issues, escalating problems Requirements: 1+ years technical support experience (B2B/iGaming preferred); English B2+ and Russian or Ukrainian; shift-based schedule with regular night shifts; experience with Browser DevTools, Kibana/ELK, Grafana, Jira, Confluence; familiarity with ITIL; strong multitasking and communication skills. Category: Customer Service Seniority: Entry Level Tools: Browser DevTools, Kibana, ELK, Grafana, Jira, Confluence, ITIL Commitment: Full Time Workplace: Hybrid Languages: English, Russian, Ukrainian