About this role
Level 1 Support Specialist at OpenExchange. Location: Boston, Massachusetts, United States. Role: triaging tickets, managing users, troubleshooting issues Requirements: 1+ years in support/helpdesk or operations; experience with ticketing/CRM (Freshdesk, Zendesk, Salesforce, Jira); user administration, hardware/software troubleshooting; organised communicator; comfortable using AI and knowledge bases. Category: Information Technology Seniority: Entry Level Tools: OpenExchange, OE Central, OE Stream, Passport, Podium, Freshdesk, Zendesk, Salesforce, Jira Commitment: Full Time Workplace: Remote Languages: English