About this role
Customer Support Specialist at Focal Systems. Location: United Kingdom or Portugal. Role: triaging requests, investigating issues, communicating stakeholders Requirements: 2+ years remote customer support experience; strong written English; experience reading logs/data and using Zendesk or Jira; able to triage and escalate technical issues. Category: Customer Service Seniority: Entry Level Tools: Zendesk, Jira, Microsoft Excel Commitment: Full Time Workplace: Remote Languages: English