About this role
Technical Support Specialist at Aircall. Location: Portugal or France or United States or Spain or United Kingdom or Germany or Australia or Mexico. Role: resolving issues, creating documentation, training staff Requirements: Provide second-level technical support for global customers; troubleshoot telephony, integrations, and platform issues; strong customer service, technical writing, and cross-team collaboration skills; English proficiency required. Category: Customer Service Seniority: Mid Level Tools: IVR, ACD, DTMF, OSI model, Zendesk, JIRA, DataDog, Looker, Postman, SOAPui, Webhooks, XML, EDI, CSV, Browser developer console, HTML, SQL, Salesforce, Hubspot, Zoho, Windows, Mac OS, Android, iOS Commitment: Full Time Workplace: Remote Languages: English