About this role
IT Support Specialist at Carbon Health. Location: Bogotá, Distrito Capital de Bogotá, Colombia. Role: troubleshooting tickets, assisting employees, documenting findings Requirements: Experience troubleshooting hardware and software for MacOS and Windows, resolving 60+ tickets weekly within SLA, remote support via phone/video, strong documentation and customer service skills. Category: Information Technology Seniority: Mid Level Tools: Jira, MacOS, Windows, Google Workspace, Okta, Atlassian Cloud, Meraki, Mosyle MDM, EHR Commitment: Full Time Workplace: Onsite Languages: English