About this role
IT Service Desk Specialist I at Goldenent. Location: United States. Role: troubleshooting hardware, answering calls, documenting tickets Requirements: Provide first-level IT and AV support, troubleshoot hardware/software/telecom, document tickets, follow escalation paths, and deliver guest-facing technical service. Category: Information Technology Seniority: Entry Level Tools: Avaya Telecommunications, Avaya One X, Crestron Control Systems, Soundweb Control Systems, Microsoft Operating Systems, Microsoft Office, Adobe, Infogenesis, LMS, ITIL Certifications: a+, net+, sec+, gaming registration, work card Commitment: Full Time Workplace: Onsite Languages: English