About this role
End User Services Specialist - Advanced at Independence Pet Holdings. Location: Chicago or United States or Canada or North America. Role: providing support, troubleshooting issues, leading projects Requirements: Provide L2/L3 end-user and onsite AV/IT support for ~100 Chicago users and enterprise (3,000 users), troubleshoot endpoints, M365, collaboration, maintain documentation, manage ServiceNow records, and coordinate with MSPs. Category: Information Technology Seniority: Mid Level Tools: Microsoft Teams, Zoom, Microsoft 365, ServiceNow, ITAM Commitment: Full Time Workplace: Hybrid Languages: English