About this role
IVT Research Escalation Specialist at Percepta. Location: Melbourne, Florida, United States. Role: managing cases, resolving escalations, providing support Requirements: High school diploma required (college preferred); 1–2 years customer service experience; 1 year CRC experience; strong conflict resolution and communication skills; typing ≥30 WPM; ability to use desktop computer. Category: Customer Service Seniority: Entry Level Commitment: Full Time Workplace: Onsite Languages: English