About this role
Technical Success Support, Specialist at Blackbaud. Location: Costa Rica. Role: delivering support, troubleshooting issues, maintaining knowledgebase Requirements: 1–3 years in technical support or IT helpdesk, preferably in a B2B SaaS environment; strong troubleshooting; CRM/case management familiarity; excellent communication; ability to learn quickly; API, SSO/MFA knowledge; experience with education software or finance-related roles a plus. Category: Information Technology Seniority: Mid Level Tools: Postman, Salesforce, Zendesk, Browser developer tools Commitment: Full Time Workplace: Remote Languages: English