About this role
Agent, Customer Support at Blackbaud. Location: Hyderabad, Telangana, India. Role: investigating issues, troubleshooting issues, owning cases Requirements: 2+ years B2B SaaS technical support experience, troubleshooting web apps and integrations, phone/chat/ticket support, CRM/case tools experience, familiarity with SSO/MFA and KCS, strong written/verbal communication. Category: Customer Service Seniority: Entry Level Tools: browser developer tools, Postman, Salesforce, Zendesk Commitment: Full Time Workplace: Onsite Languages: English