About this role
Customer Service Specialist at Henkel. Location: Jundiaí, São Paulo, Brazil. Role: managing relationships, resolving escalations, analyzing kpis Requirements: SPOC for customers; experience with OTC order management, billing and deliveries; Salesforce, SAP and Microsoft Excel experience; advanced Spanish required, advanced English preferred; KPI analysis and escalation management. Category: Customer Service Seniority: Mid Level Tools: Salesforce, SAP, Microsoft Excel Commitment: Full Time Workplace: Onsite Languages: Spanish, English, Portuguese