About this role
Job Posting Title Customer Help Desk - Italia, Virtual at Ncratleos. Location: Italy. Role: receiving requests, diagnosing issues, escalating incidents Requirements: Providing 1st/2nd level remote technical support, diagnosing and qualifying customer issues, escalating complex cases, monitoring ticket status, and liaising with customers to gather information. Category: Customer Service Seniority: Entry Level Commitment: Full Time Workplace: Remote Languages: Italian