About this role
Customer Help Desk - Italia, Virtual at Ncratleos. Location: Italy. Role: analyzing requests, diagnosing anomalies, escalating issues Requirements: Provide 1st/2nd level remote support: receive, analyze, diagnose and qualify client requests; escalate complex issues; monitor tickets and update clients. Strong problem solving, customer orientation, prioritization, and teamwork required. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Hybrid Languages: Italian