About this role
Information Technology Support Specialist at BETHESDA GROUP. Location: Colorado Springs, Colorado, United States. Role: managing tickets, resolving issues, training staff Requirements: Provide tier 1 service desk support, manage ticket queue, resolve and escalate issues, manage iPhone/iPad via MDM, deliver staff training, maintain HIPAA confidentiality; associate degree or equivalent experience preferred. Category: Information Technology Seniority: Entry Level Tools: Mobile Device Manager (MDM) Certifications: comptia a+, microsoft ms-900, itil foundation Commitment: Full Time Workplace: Onsite Languages: English