About this role
Sr Customer Care Specialist (Manheim) at Cox. Location: Atlanta or Phoenix. Role: assisting customers, monitoring escalations, conducting training Requirements: High school diploma, 3+ years customer service/call center experience, automotive/logistics preferred. Proficiency with Microsoft Office and Sales Force, excellent communication, ability to work variable shifts including M-F 5–5 and Saturday, willingness to work overtime. Category: Customer Service Seniority: Mid Level Tools: Microsoft Office, Sales Force Commitment: Full Time Workplace: Hybrid Languages: English