About this role
Escalation Specialist (m/w/d) at Flaschenpost. Location: Münster, North Rhine-Westphalia, Germany. Role: handling escalations, resolving complaints, supporting agents Requirements: Several years customer service experience with escalation/complaint management, strong communication and de-escalation skills, analytical mindset, MS Office proficiency, fluent German and English. Category: Customer Service Seniority: Mid Level Tools: Microsoft Office Commitment: Full Time Workplace: Hybrid Languages: German, English