About this role
Helpdesk Specialist at Overview. Location: District of Columbia, United States. Role: providing support, troubleshooting issues, managing accounts Requirements: 5+ years help desk/service desk experience; strong Windows and macOS support, Active Directory/Azure AD, Office 365, ticketing systems, troubleshooting, and customer service skills. Category: Information Technology Seniority: Senior Level Tools: Windows, macOS, Active Directory, Azure AD, Microsoft Outlook, Microsoft Exchange, Microsoft Office, Microsoft Office 365, ServiceNow, Remedy, Jira, VPN, DNS, DHCP Commitment: Full Time Workplace: Hybrid Languages: English