About this role
客户关系管理专员 at NetEase. Location: Hangzhou, Zhejiang, China. Role: answering inquiries, resolving complaints, documenting feedback Requirements: Provide expert, empathetic support via chat and phone; handle inquiries, complaints, and feedback; type 50+ CPM, standard Mandarin, college diploma, willing to work shifts. Category: Customer Service Seniority: No Prior Experience Required Commitment: Full Time Workplace: Onsite Languages: Chinese