About this role
Customer Support Specialist (cryptowallet & card | night shifts) at Utorg. Location: Europe. Role: handling tickets, analyzing problems, maintaining knowledgebase Requirements: Proven customer support experience in fintech/crypto, English B2+ and Russian C1, strong payment process knowledge (3DS, chargebacks, settlement), attention to detail, written-only customer communication. Category: Customer Service Seniority: Entry Level Tools: Zendesk, Intercom, Jira Commitment: Full Time Workplace: Remote Languages: English, Russian