About this role
Escalations Specialist at GetYourGuide. Location: Berlin, Berlin, Germany. Role: handling escalations, managing outreach, flagging defects Requirements: 3+ years in 2nd-level customer service handling escalations in international environments; familiarity with AI tools; experience with Zendesk, Jira, Google Suite; strong communication, analytical and conflict-resolution skills. Category: Customer Service Seniority: Mid Level Tools: Claude, Langdock, Loveable, Copilot, Zendesk, Jira, Google Sheets, Google Forms, Google Docs, Google Slides, Looker Commitment: Full Time Workplace: Hybrid Languages: English