About this role
Senior Customer Experience Specialist at GCI Careers. Location: Anchorage, Alaska, United States. Role: owning journeys, driving improvements, analyzing metrics Requirements: High school diploma required; bachelor’s preferred. 6+ years CX or related experience, 4+ years in analytics-driven CX roles. Proficient with MS Office and CRM; strong communication and analytics skills. Category: Customer Service Seniority: Senior Level Tools: Microsoft Outlook, Microsoft Teams, Microsoft Word, Microsoft Excel, CRM Commitment: Full Time Workplace: Hybrid Languages: English