About this role
Help Desk Specialist (Azure AD, Office 365, VPN & Mac) at Gartner. Location: Chennai, Tamil Nadu, India. Role: troubleshooting hardware, resolving tickets, maintaining knowledgebase Requirements: 1-4 years IT/customer support in a 24x7 environment; Bachelor in Science/Technology; strong English communication; knowledge of Active Directory, PowerShell, macOS/iOS, Microsoft Intune, Exchange Admin, ServiceNow, VPN and Windows; ITIL preferred. Category: Information Technology Seniority: Entry Level Tools: Azure AD, Microsoft Office 365, VPN, macOS, iOS, PowerShell, Microsoft Intune, Exchange Admin, ServiceNow, Contact Center, Chat Support, Windows, SQL, Oracle, Power BI, AI, Gen AI Certifications: itil, hdi, microsoft professional Commitment: Full Time Workplace: Hybrid Languages: English