About this role
Communication Desk Analyst (Night) at Hotwire Communications. Location: Fort Lauderdale, Florida, United States. Role: Communicate status to stakeholders, Coordinate outage communications, Collaborate with NOC and engineers Requirements: Minimum 2 years in Help Desk or high-volume Call Center; experience in Customer Operations; communications specialist background; able to work under pressure; proficient with MS Office and monitoring tools (SolarWinds preferred). Category: Information Technology Seniority: Mid Level Tools: MS Office, SolarWinds, monitoring tools Commitment: Full Time Workplace: Onsite Languages: English