About this role
Service Excellence Specialist-WBG HO / IPO / CIP-Wholesale Integrated Service Excellence (WISE) at Kotak Mahindra Bank Ltd. Location: New Delhi, Delhi, India. Role: monitoring service, improving processes, resolving escalations Requirements: Monitor and enhance wholesale banking service delivery, resolve client issues, drive process improvements, collaborate with technology and operations, and ensure compliance with service quality standards. Category: Business Operations Seniority: Mid Level Commitment: Full Time Workplace: Onsite Languages: English