About this role
Service Excellence Specialist-WBG HO / IPO / CIP-Wholesale Integrated Service Excellence (WISE) at Kotak Mahindra Bank Ltd. Location: Pune, Maharashtra, India. Role: monitoring service, improving process, resolving issues Requirements: Monitor and enhance service delivery, resolve client issues, identify and implement process improvements, analyze service metrics, conduct training, and ensure compliance with policies and regulations. Category: Business Operations Seniority: Mid Level Commitment: Full Time Workplace: Onsite Languages: English