About this role
Voice of the Customer Specialist, UK & I at Tsys. Location: Dublin or Ireland or United Kingdom. Role: resolving complaints, analyzing feedback, coordinating projects Requirements: Investigating and resolving customer complaints, conducting root cause analysis, negotiating resolutions, handling Financial Ombudsman cases, tracking and analysing customer feedback, and coordinating cross-functional projects. Category: Customer Service Seniority: Mid Level Tools: Trust Pilot, Google Reviews Commitment: Full Time Workplace: Hybrid Languages: English