About this role
IT Helpdesk Specialist at Terrestris Global Solutions. Location: Washington, District of Columbia, United States. Role: managing requests, troubleshooting systems, supporting users Requirements: Provide on-site enterprise helpdesk support for Windows/macOS/iOS/Android devices, endpoint management (Ivanti/KACE/JAMF/Microsoft Intune), AD/Entra administration, imaging, patching, MFA, and incident coordination. Category: Information Technology Seniority: Mid Level Tools: Ivanti EPM, KACE, JAMF, Microsoft Intune, Sentinel, VSOC, BitRaser, Nessus, Microsoft Entra ID, Active Directory, Windows, macOS, iOS, Android, Event Viewer, macOS Console, AWS Certifications: comptia security+, microsoft endpoint administrator associate, apple it professional, aws cloud practitioner, itil foundation, sysops administrator Commitment: Full Time Workplace: Onsite Languages: English