About this role
Service Delivery Manager at Datamatics Technologies. Location: Riyadh, Riyadh, Saudi Arabia. Role: managing delivery, monitoring slas, coordinating vendors Requirements: Manage IT service delivery, monitor SLAs/KPIs, coordinate vendors, drive continuous improvement, and ensure contractual delivery commitments. Requires service management and reporting experience. Category: Project and Program Management Seniority: Senior Level Tools: ITIL, ISO/IEC 20000, COBIT, ServiceNow, Jira Service Management, BMC Helix, Freshservice, ManageEngine ServiceDesk Plus, Jira, Azure DevOps, Microsoft Project, Confluence, Power BI, Tableau, Microsoft Excel, AWS, Microsoft Azure, Google Cloud Platform (GCP) Certifications: itil foundation, itil managing professional, pmp, prince2, csm Commitment: Full Time Workplace: Onsite Languages: English