About this role
Coordinator Customer Service Centre at Lake Macquarie City Council. Location: Australia. Role: leading operations, managing workforce, improving service Requirements: Experienced contact centre leader with diploma or equivalent, skills in workforce planning, coaching, CRM/telephony, data-driven improvement and stakeholder engagement. Category: Customer Service Seniority: Mid Level Tools: CRM, telephony systems Commitment: Full Time Workplace: Onsite Languages: English