About this role
SCN Member Services Specialist at Forward Leading IPA. Location: Rochester, New York, United States. Role: responding members, tracking referrals, resolving issues Requirements: Bachelor's degree or 3+ years member services/care coordination experience; strong communication, problem-solving, customer service skills; ability to manage sensitive situations with empathy and confidentiality. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Hybrid Languages: English