About this role
Soho Support Team Lead - Membership - Mexico City at Soho House & Co.. Location: Mexico City, Ciudad de México, Mexico. Role: training staff, monitoring queues, handling escalations Requirements: Lead and train customer support coordinators across the Americas, ensure KPI/SLA performance, manage escalations, maintain product/system expertise (OpenTable, Membership), and use CRM/Salesforce for reporting. Category: Customer Service Seniority: Entry Level Tools: OpenTable, Salesforce, CRM Commitment: Full Time Workplace: Onsite Languages: Spanish