About this role
Technical Incident Manager, Tier 3 at M3. Location: Lawrenceville, Georgia, United States. Role: coordinating incidents, leading communication, facilitating rca Requirements: 5+ years in IT operations or incident management; experience with SaaS production incidents, cloud environments (Azure preferred), ITIL practices, strong communication and coordination skills; familiarity with incident.io, Azure DevOps, and Salesforce Service Cloud. Category: Information Technology Seniority: Senior Level Tools: incident.io, Azure DevOps, Salesforce Service Cloud, Azure Monitor, Application Insights, Azure, ITIL Commitment: Full Time Workplace: Onsite Languages: English