About this role
Service Desk Coordinator at Black Box Careers. Location: Miami, Florida, United States. Role: coordinating resources, monitoring cases, resolving issues Requirements: High school diploma, 1-3 years customer service or technical support experience; proficiency with MS Office, Outlook, SharePoint, ERP and ServiceNow; strong communication, problem-solving, and resource coordination skills; flexibility for 24/7 coverage. Category: Customer Service Seniority: Entry Level Tools: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft SharePoint, ERP, ServiceNow Commitment: Full Time Workplace: Onsite Languages: English