About this role
Information Technology Service Management (ITSM) Process Manager – Incident, Request, Problem & Knowledge Management at Posti. Location: Riga, Riga, Latvia. Role: coordinating operations, improving processes, monitoring kpis Requirements: Experience in Incident/Request/Problem/Knowledge management, coordinating ITSM operations, KPI-driven service management, strong analytical and documentation skills, and ability to work with internal and external providers. Category: Information Technology Seniority: Mid Level Commitment: Full Time Workplace: Hybrid Languages: English