About this role
Patient Experience & Customer Service Coordinator at MFM Health. Location: Danvers, Massachusetts, United States. Role: monitoring feedback, resolving complaints, analyzing metrics Requirements: Associate degree (or equivalent experience) and 3+ years in patient relations/customer service or related field; strong communication, conflict resolution, data analysis, HIPAA compliance, proficiency with Microsoft Office and Athenahealth; ability to manage escalations and reporting. Category: Customer Service Seniority: Mid Level Tools: Athena customer service inbox, Athenahealth, Microsoft Office Commitment: Part Time Workplace: Onsite Languages: English